JG
Jeanne-Pierre Gerber
1 reviews | Active since Jul 2020
16 Sept 2020, 07:49
out of customer service!
I feel sad and disappointed that we should always post complaints on social media. I updated my policy and was suppose to receive a refund/credit today (as per your call centre agent) guess what? No refund! Call in to be placed on hold by your agents for 20min as they don't know how to help. Will definitely be getting some more quotes for insurance. With actual service! Absolutely disgusting how you treat paying clients.
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OUTsurance's replyOfficial
18 Sept 2020, 09:40Good day Jeanne-Pierre,
Thank you for raising your concerns with us.
We escalated the matter to Earl our client care manager who contacted you to get the matter resolved. Unfortunately we initially gave you incorrect feedback regarding the refund and we were meant to advise you that a refund takes between 6-7 working days to reflect in your account.
We do apologise for the inconvenience caused as a result.
Regards,
OUTsurance
Thank you for raising your concerns with us.
We escalated the matter to Earl our client care manager who contacted you to get the matter resolved. Unfortunately we initially gave you incorrect feedback regarding the refund and we were meant to advise you that a refund takes between 6-7 working days to reflect in your account.
We do apologise for the inconvenience caused as a result.
Regards,
OUTsurance
OUTsurance's reply18 Sept 2020, 09:40
Official
Good day Jeanne-Pierre,
Thank you for raising your concerns with us.
We escalated the matter to Earl our client care manager who contacted you to get the matter resolved. Unfortunately we initially gave you incorrect feedback regarding the refund and we were meant to advise you that a refund takes between 6-7 working days to reflect in your account.
We do apologise for the inconvenience caused as a result.
Regards,
OUTsurance
Thank you for raising your concerns with us.
We escalated the matter to Earl our client care manager who contacted you to get the matter resolved. Unfortunately we initially gave you incorrect feedback regarding the refund and we were meant to advise you that a refund takes between 6-7 working days to reflect in your account.
We do apologise for the inconvenience caused as a result.
Regards,
OUTsurance