Out Bonus Not Paid

<p>I had a comprehensive cover for my vehicle that i took out in Feb 2013. I never had any claims. On the 27th of Jan 2017 i cancelled my cover as i could not afford the high premiums anymore. I did not want to be convinced otherwise as i had already chosen another company to cover me for less premiums. After i had spoken to the agent I received two messages with the contact details of the agent and a second sms stating the following " OUTSURANCE<br />Dear MISS O TUTA with regards to your OUTSURANCE Policy OT ********** 0. Your Bonus of R4280.48 is due on the 13/02/2017." I waited patiently for the 13th with no success. I called in on Wednesday 15/02/2017 to enquire about the promised Outbonus that i did not receive and was informed that i will not be receiving it as i had cancelled my policy and that the above sms was sent to me on the 16th of January 2017 of which i only received on the 27th of January 2017. My question is why was this only communicated after i had cancelled my cover and not prior? Secondly the agent did not mention this while she was trying to persuade me. Outsurance fails to mention this in their adverts even on your website no where does it mention that the Outbonus is forfeited on cancellation. Had this been communicated i would have waited for my outbonus and then cancel as i cannot afford the premiums. I would appreciate it if i would get feed back on this issue and possibly get my money back. </p>