Ousurance humiliates and75 year old lady customer NO customer service

My mom who is 75 years old submitted a claim Outsurance sent out and representative and he removed the back cover of the washing machine and informed my mom to hit the motor with a stick k to get it to spin , he could not tyest the stove as he does not have the necessary testing equipment and he took the microwave and fixed it with a piece of wire and returned it to my mom , the microwave makes a noise when she is using it

see the report how did he did this assessment when there was loadsheding NO power according to hid report .Outsurance asked us to get a second opinion as they only have this one assessor INV NO R22B0403 INV DATE 07,02,2022 CUSTOMER OUTSURANCE CUSTOMER LATE SAUNDERS CLAIM NO *** ADDRESS PO BOX 8443 TECHNICIAN PETER KELDERS CENTURION CREDENTIALS OWNER / SNR TECH *0157 PHOTOS ATTACHED YES VAT NO METHOD OF TESTING ON SITE - PCB AND COMPONENT *** DAMAGE / MECHANICAL FAILURE DAMAGE / INSPECTION REPORT DESCRIPTION / ITEM LG WF-T 1330TP WASHING MACHINE - ON SITE UNIT SWITCING ON - DRAIN PUMP BLOCKED - HAS NO CLEANING FILTER. ALSO VERY NOISY AFTER TECHNICIAN TAPPED PUMP TO LOOSEN GRIME IN PUMPMOTOR. MAIN SPIN/WASHING MOTOR WORKING BUT ALSO VERY NOISY. BOTH MOTORS ARE WORKING ELECTRALLY BUT MECHANICALLY WORN OUT. NO POWERSURGE OR LIGHTNING DAMAGE FOUND LG MS3047G MICROWAVE - COLLECTED UNIT HAS POWER. DOOR WON'T OPEN AS THE PLASTIC HINGE ON THE DOOR WAS PHYSICALLY BROKEN INSIDE COVER. WE REPAIRED THE HINGE UNDER THE INSPECTION FEE AMOUNT - DELIVER BACK TO CLIENT NO POWERSURGE OR LIGHTNING DAMAGAGE FOUND - MECHANICAL BREAKDOWN. KELVINATOR STOVE HOB - NO MODEL ON UNIT - ON SITE THE CLIENT HAD LOADSHEDDING AT THE TIME OF INSPECTION - THE INVERTER USED TO TEST THE OTHER APPLIANCES DOES NOT WORK ON STOVES AND OVENS - VOLTAGE TOO HIGH. VISUAL OUTSIDE INSPECTION DONE. AS PER CLIENT THE BACK PLATES ARE WORKING BUT THE FRONT PLATES HAS NOT BEEN WORLING FOR A WHILE. CLIENT ALREADY PURCHASED NEW PLATES FOR THE FRONT AND NEED A QUALIFIED ELECTRICIAN TO REPLACE THEM. AS PER CLIENT THE OVEN IS WORKING EXCEPT FOR THE THERMOFAN. - BOTH UNITS ARE COUPLED VIA DOUBLE ISOLATOR PLUG. -BUILDING CLAIM HIGH RISK OF DAMAGING INFRASTRUCTURE (CUBOARDS) IF OVEN AND HOB NEED TO BE REMOVED FOR INSPECTION. COLLECTION 0-50KM DELIVER BACK 0-50KM PLEASE NOTE: OUR DAMAGE REPORT REFLECTS THE ASSESSMENT AS DONE BY OUR QUALIFIED TECHNICIANS AND WE WILL NOT ENTERTAIN ANY COMMUNICATION WITH UNHAPPY CLIENTS REGARDING OUR ASSESSMENT OR CLAIMS REJECTED. WE ARE NOT AT LIBERTY TO PROVIDE DAMAGE REPORTS TO CLIENTS. TOTAL VAT TOTAL