OUSTURANCE - DO YOU ALWAYS GET WHAT THEY PROMISE? FRUSTRATED CLIENT

I have tried to speak to a consultant online for almost 3 weeks now. I have emailed countless times and even on the app rated OUT poorly with the hope of getting a response. The call centre number to which they keep referring me does not work for some reason and I have tried calling it from three different land lines. I have reported it three times and am just ignored. I email to ask for a breakdown on my life insurance policy, whether I completed the HIV test within the prescribed time frame and whether I am able to add dread disease and disability to this cover. I receive a response in writing saying please contact our friendly consultant etc etc...it does not help if they do not pick up and each time I push 3 the voice recording says you have not made a selection etc etc ...the same thing every time!!!

It is the option where I am querying the content of my life policy.

I AM JUST FED UP OF TRYING!!! I WANT A CALL TO A LAND LINE AND A PHYSICAL PERSON TO CALL ME AS I CANNOT CALL THEM. THEY MUST NOT CALL ME ON MY CELL PHONE. I DO NOT ANSWER UNKNOWN NUMBERS CALL ME ON MY LAND LINE PLEASE I JUST CANNOT TAKE THIS FRUSTRATION ANY MORE AND AM STRONGLY CONSIDERING CANCELLING BECAUSE OF THERE LACK OF CONCERN TO MY PLIGHT WITH THESE REDICULOUS AUTOGENERATED RESPONSES!!!!

MY QUESTION WILLI EVER BE ABLE TO SPEAK TO AN ACTUAL WARM BODY ?