OUSTURANCE claim taking very long incompetency

Outsurance: I have to do the run around FOR YOU to get my vehicle repair. Nearly a month latter. You ask for a quote ,quote was handed IN with the assessor at the beginning . I had to contact your service provider just to hear that they cant do the work/repair. I received notification to go to a new service provider. They also did not know how to handle the repairs. The service provider mentioned he will contact outsurance and get back to me regarding the outsource or outsurance pay the money to me the client. Received email that the company that supply the quote in the beginning must complete documents so that they can pay the claim directly to him. Today I received yet another email OMW I have to go to him and ask him to take the dash apart send them pictures and so and so. WITH A LOT OF REQUEST. I am not working for outsurance, nor can i give instructions on behalf of outsurance to a service provider OUTSURANCE THIS IS NOT THE WAY THE HANDEL A CLAIM. I DID WHAT YOU ASK. This claim has take my patience to a next level. Management can you sort this matter out ASAP. Settle the claim/pay out to me or find a service provider that's qualified to repair what must ne repair. YOU ask for a quote in the beginning that was handed in with you, My question how could services provided 2 walk with documents in his hand what to repair with a cost if he did not inspect the from the start ............................................