OUSTSURANCE IS THE WORST TO DEAL WITH !!!!!!

I have received the most unpleasant call from Abagail Mampuru from Outsurance. This woman without even listing to understand says to me there is nothing we can do we replaced your washing machine and we will not do it again. I place a claim for washing machine in August which was finalized mid August. My original issue with the machine was the size of the machine and the fact that it does not wash properly . Which I was not satisficed with the out come but I let go of the issue. I was sent a technician from Samsung as that's the brand of the machine. The technical said I did not remove the packaging properly so that is the reason why the machine could not was clean. Three months later the machine is still not washing my clothes properly and all my white clothes have lost color. I then call Outsurance and explained my issue with the machine as I have received it as a replacement from them. I have received the ****iest experience ever from Outsurance including from management. I bet you that is because I am black person and they do not give a **** ! Had I been a white person we would be talking a different story cause they treat black people different than they white customers that's what they known for , or just because I am a woman I should be victimized and undermined . The machine is still under warranty and according to Consumer Act if you are not happy with an item and it is giving you problems and it is not older than 6months you are entitled to your money back. In this case who do I get my money from cause I paid an access of 2500 to Outsurance and they are not willing to deal with their supplier they sending me back and forth and sending me arrogant people to call me and still the matter is not resolved. So am I supposed to place another claim for a washing machine that is not older than 6 . So they can get an excuse of saying I am a high risk. It is Outsurance's job to take the machine back to Digital Experience who is their supplier and tell them that our client is not happy and the machine is not doing what is supposed to do instead of taking advantage of me because I am a black woman.

Ousturance is the worst to deal with honestly I have been insured with then for years but they don't give a **** about my loyalty . I know they will come here and apologies and say I have been called to resolve and that would be a lie the matter is still not resolved non of the people that I have spoken to have assisted . I spoke to Silindile from claims who said I must give her an opportunity to escalate the matter and speak to the supplier and her management and its been proof that even management is useless ,she said she will call the following day and give me an update , she never called it is two days latter.

I have a house full of dirty laundry with a 3 year old child that goes to creche everyday. So what must I do hand was his clothes. No one cares from Outsurance.