DM
Duduzile M
1 reviews | Active since May 2015
29 Apr 2022, 06:55
Oursurance is a ****!!!
I got a quote from them, we decided I will cancel mine from work but the company couldn't cancel their own insurance. I sent Oursurance an email about it immediately after finding out yet they debited my account. I have 2 car insurances now for one car. Please make it make sense. I want my money back. You were told on time that you cannot debit my account now I'm over insured with money I don't have
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Replies (2)DM
Duduzile M's updateReviewer Update
29 Apr 2022, 06:56It's not even 2 stars it should be no star at all!!!!
DM
Duduzile M's update29 Apr 2022, 06:56
Reviewer Update
It's not even 2 stars it should be no star at all!!!!
OUTsurance's replyOfficial
05 May 2022, 12:30Hello Duduzile M
We are very sorry about the inconvenience you suffered!
If you rep**** to correspondence we sent you, we would not have received your reply, as these are routed to an unmonitored mailbox and an automated reply would have been sent to you.
Our client care manager attempted to call you and finally cancelled the policy. The refund is being processed and should reflect in your account this week.
Regards
OUTsurance
We are very sorry about the inconvenience you suffered!
If you rep**** to correspondence we sent you, we would not have received your reply, as these are routed to an unmonitored mailbox and an automated reply would have been sent to you.
Our client care manager attempted to call you and finally cancelled the policy. The refund is being processed and should reflect in your account this week.
Regards
OUTsurance
OUTsurance's reply05 May 2022, 12:30
Official
Hello Duduzile M
We are very sorry about the inconvenience you suffered!
If you rep**** to correspondence we sent you, we would not have received your reply, as these are routed to an unmonitored mailbox and an automated reply would have been sent to you.
Our client care manager attempted to call you and finally cancelled the policy. The refund is being processed and should reflect in your account this week.
Regards
OUTsurance
We are very sorry about the inconvenience you suffered!
If you rep**** to correspondence we sent you, we would not have received your reply, as these are routed to an unmonitored mailbox and an automated reply would have been sent to you.
Our client care manager attempted to call you and finally cancelled the policy. The refund is being processed and should reflect in your account this week.
Regards
OUTsurance