NM
Ntombizile M
1 reviews | Active since Feb 2021
28 Jul 2023, 16:52
Otsurance
A service provider was appointed to come and install my geyser. The service provider did not install valves so that the water can stop coming out when we don't have water or the pressure is low. They came on the 17th Of July 2023 and on the 19th I was busy with my laundry and I realized that only hot water is coming out from the taps, I called the service provider, they acknowledged their mistake and they installed the valves same day. after they left I realized that my twin tub washing machine is no longer spinning or draining water.When I claimed i told the advisor that I'm using a dual gyser but they came with an electricity gyser and promised to come back and install certain pipes so that the gyser can be a dual gyser. I've been calling about this two complaints with no luck. a week after i haven't received a call from Outsurance. Claim number:***.
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Replies (2)
OUTsurance's replyOfficial
31 Jul 2023, 09:43Hello Ntombizile
Please accept our sincere apologies for the ongoing frustration and lack of feedback
Please expect our claims manager's call.
Regards
The OUTsurance Team
Please accept our sincere apologies for the ongoing frustration and lack of feedback
Please expect our claims manager's call.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply31 Jul 2023, 09:43
Official
Hello Ntombizile
Please accept our sincere apologies for the ongoing frustration and lack of feedback
Please expect our claims manager's call.
Regards
The OUTsurance Team
Please accept our sincere apologies for the ongoing frustration and lack of feedback
Please expect our claims manager's call.
Regards
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
02 Aug 2023, 12:48Hello Ntombizile
Following our private reply to you, in which we apologised for the disappointing claims experience, we confirm our claims manager, Jo-Anne was unsuccessful in her attempts to make contact with you.
An email has since been sent to you, and requested you to please contact her directly, of forward us a report on the concerns or damage to the washing machine's water supply. This will enable us to review and determine the cause of the damage and discuss the way forward.
Please know we want to assist you.
Regards
The OUTsurance Team
Following our private reply to you, in which we apologised for the disappointing claims experience, we confirm our claims manager, Jo-Anne was unsuccessful in her attempts to make contact with you.
An email has since been sent to you, and requested you to please contact her directly, of forward us a report on the concerns or damage to the washing machine's water supply. This will enable us to review and determine the cause of the damage and discuss the way forward.
Please know we want to assist you.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply02 Aug 2023, 12:48
Official
Hello Ntombizile
Following our private reply to you, in which we apologised for the disappointing claims experience, we confirm our claims manager, Jo-Anne was unsuccessful in her attempts to make contact with you.
An email has since been sent to you, and requested you to please contact her directly, of forward us a report on the concerns or damage to the washing machine's water supply. This will enable us to review and determine the cause of the damage and discuss the way forward.
Please know we want to assist you.
Regards
The OUTsurance Team
Following our private reply to you, in which we apologised for the disappointing claims experience, we confirm our claims manager, Jo-Anne was unsuccessful in her attempts to make contact with you.
An email has since been sent to you, and requested you to please contact her directly, of forward us a report on the concerns or damage to the washing machine's water supply. This will enable us to review and determine the cause of the damage and discuss the way forward.
Please know we want to assist you.
Regards
The OUTsurance Team
Best regards,