OT637284 - OUTBonus shafted Complaint

Hi,

I recently claimed for a cracked windscreen and to have my windscreen replaced. The cost of the windscreen replacement was over ~ R4000 if I did not claim. I was due an OUTBonus of over ~R2000. The excess I had to pay in for the windscreen was about ~R1300 if I claimed, but then I would lose the OUTBonus. If I had not claimed and gotten the OUTBonus, I would still have lost out, as the remaining windscreen cost would have cancelled a large value from my OUTBonus. Please tell me how on earth this makes sense cancelling my OUTBonus then or any value not claiming then?

If you do not reinstate my OUTBonus, I will be forced to cancel my insurance with you people and go to Discovery Insure as I see no value with you guys at all. I am aware of insurance companies out there who have similar OUTBonus rewards programmes and do not cancel their OUTbonus from small claims like windscreens. I have also received competitive quotes from Discovery Insure who are R200-R300 less monthly.

I am very furious how you are *****ing my OUTBonus with a windscreen claim.

I been a loyal client with you guys for over 10 years, surely you want to keep me?

Regards,