OT***6

On the 7th of November 2017 after a month or so rectifying ******** pro rata debt orders by Outsurance, i contact Outsurance client care department to change banking details from FNB cheque to Absa savings account this was done successful and i received an sms while talking to an advisor as confirmation and a updated policy document emailed to me while on the call i requested and gave Outsurance permission to debt my account that evening (7 November 2012) to deduct the R652 premium and not to wait for 10 November 2017 as communicated by Outsurance on the 27 October 2017, i also requested the client care advisor to transfer me to the life retention department when we were done so that i can cancel the life policy. She transfered me and this was also done successful with the life retention advisor and later in the day i received an email of the confirmation that the policy is cancelled, a few days later i had a family funeral and to my suprises on the 14 November a week later while preparing for the funeral received an sms that my policy has been cancelled due to non payment. I emmediately contacted Outsurance and advisor explained that my policy cant be reinstated but will refer it to the acturies and contact me after 1, i waited for 2days and still no1 called me from Outsurance, i contacted the client care again on the 16 and a new note was made to acturies she alerted to me that the life policy debited my account on the 7 November and 14 the personal debited this was not what instructed Outsurance to do and on checking my policy i realiased the account holder is wrong on my policy document and still no reply from that advisor or Outsurance. Question remains my personal items are not insured and reputation or record remains ruined as i have been cancelled this will make it harder for me to get insurance or be charged higher premiums.