OT***

Having waited over 2 months for Outsurance to come back to us with regards to a claim, my husband today receives an email requesting an email address before they will have further dealings with us. This has been given a half a dozen times and still requesting this. 2 weeks ago when he phoned he was assisted by a young lady who read the information from the system that the roof is well maintained and that it could be a problem where the hot water system was installed. Within the hour after my husband had phoned the people that installed the hot water system, they were here only to discover it was not that area. There was however a leak in exactly the same place that was repaired by I insurance, however now we have had a new kitchen fitted and worry about the leak above the cupboard. He has Also spoken to 2 ladies and instead of helping him, complained that the first Lady he spoke to should not have given him the info on the computer. Do we give up?