MS
Matthew S

1 reviews | Active since Oct 2015

08 Sept 2021, 11:34

Option to self-serve but you still try and call me?

On your website, you offer two options to get a pet insurance quote: 1 to have an agent call you & 2: do a quote yourself. I select 2, specifically because I don't want to be called to get a quote... The majority of us HATE having to do things over the phone. Half-way through option 2, I start getting calls from your call centre... Whats the point of implementing a digital quote process if you don't let the person do it digitally? The phone calls did not stop, I had to block your number because of this? The quoting process was pretty slick, but you left a sour taste in my mouth by not allowing me to self-serve when you have the option???

0
Replies (2)
OUTsurance
OUTsurance's reply09 Sept 2021, 14:17
Official
Good afternoon Matthew,

Following our private reply of yesterday, the matter was investigated further.

Our records show that we did not attempt to contact you on the number provided.

If you were contacted on an alternative number, kindly provide us with the cellphone number, along with a screenshot of your call log.

On receipt of this information, we will be able to assist further.

Regards,
OUTsurance
MS
Matthew S's update09 Sept 2021, 14:47
Reviewer Update
Hi there,

The number is ***. I also have the call records on my phone, the digit seems to be out by one on my profile.

Cheers,
Matt