Online quote not a possibility.

I went online to get a quote for car and contents insurance. After I had entered the basic information, I was presented with 2 options online: 1. Give me a call 2. Start quote

Now, upon seeing these options, logic says if I select "Give me a call", someone will call me and we can do the quote over the phone. However, if I select "Start quote", I would not have to speak to anyone, but could get a quote online.

Imagine my surprise, when I clicked "Start quote", and I was directed to a page that said thank you for your enquiry, someone will call you back.

I was called quite quickly by a lovely sales agent. But my issue is not with her. It is with the fact that I really didn't want to speak to anyone (which is why I did not click "Give me a call".)

And then, besides the calls I would get, I am also inadvertently harassed by sms and email, not only by Outsurance, but also by whoever they sell my information to.

If the only way to get a quote from outsurance is to speak to an agent, then stop pretending, and put that loud and clear on your website.

Thanks Carla