ONLINE AND E MAILS IGNORED

I filled in an online quotation application, which took about 15 minutes because it called for the Engine number and VIN number and my physical and postal address and post codes etc.. I didn't get a quote at all, not even an indication subject to finalisation of details. I eventually got a call saying they don't accept these details, they have to be repeated on the phone. So what's the point of the online process, if they ignore it?

I then sent an e mail to receive the response along the lines , "we don't deal with e mails, please call us".

Keep your business. PATHETIC!