1 reviews | Active since Jan 2026
Ongoing harassment via repeated phone calls
I initially requested and received an insurance quote from one of your sales representatives, who was extremely friendly. During the call, I asked that all information be sent to me so that my husband and I could take the time to review the policies properly and ensure it was the right insurance solution for us. This request was not well received, as the representative pressured me to sign up immediately. The call lasted almost an hour. When conversations are this long and information-heavy, it becomes difficult for consumers to retain all details discussed. I believe clients should be given the opportunity to read and fully understand what they are committing to and paying for, without being rushed or pressured into an immediate decision. After the call ended, I felt uncomfortable and therefore continued my search with other insurance providers. I subsequently informed the next caller from your company that I was no longer interested, that I had found an alternative provider better suited to our needs, and I explicitly requested that my details be removed from your system and that no further contact be made. Despite this, the calls have continued non-stop. Yesterday alone, I received 26 calls. One particular number phoned me six times in a row, with no reasonable gap between calls, making it nearly impossible to block the number in time. Today, the calls have continued again, with 17 calls received so far. I answered one of today’s calls and once again requested to be removed from your system, but the calls keeps on coming. Last night, after receiving yet another call after 17:30, my husband had to intervene and politely request that my details be removed from your database, as the frequency of calls had become intrusive and distressing. He was assured this would be done, yet the calls have not stopped. This behavior is unacceptable and has caused significant frustration. I consider this ongoing contact, after repeated and explicit requests to stop, to constitute harassment. I now formally demand that my contact details be removed from your system immediately and that all communication with me ceases without exception. To be completely honest, this experience has confirmed that I am relieved I did not proceed with your quote. Being treated in this manner reflects extremely poorly on your company, and it would have been deeply disappointing to be insured by a company that conducts itself this way.
We are sorry to see that you have been inundated with calls from us.
We will ensure that no further calls are made to you and that the service transgressions are looked into and adressed.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
We are sorry to see that you have been inundated with calls from us.
We will ensure that no further calls are made to you and that the service transgressions are looked into and adressed.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
