Ongoing Billing Error and Lack of Response

I am writing to express my concern regarding a recurring billing issue with OUTsurance. For approximately three months, I was incorrectly charged, but I did receive a refund and believed the matter had been resolved. We had cancelled the incorrect charge, and I transferred just enough funds to cover the correct premium.

However, I was surprised to receive a notification from my bank that a debit order was returned. It appears I was charged the incorrect amount again, resulting in a failed debit and a R150 penalty fee from my bank.

I emailed FowlseR whom i had previously been dealing with, on the 7th of August to resolve this and ensure my cover for the month remains active, but I have yet to receive any response—neither an email nor a phone call.

I am extremely concerned that this unresolved issue could affect my cover due to an error on OUTsurance’s part. I would greatly appreciate it if this could be addressed urgently and the returned debit fee reversed, as it was caused by the same incorrect billing problem.