Ongoing Billing and Service Issues with Outsurance

During the last week of August 2025, I cancelled my three car insurance policies with Outsurance due to ongoing issues with their service (as detailed in my previous HelloPeter post regarding Outsurance covering my vehicle but failing to disclose that theft cover was void without a tracker).

One of these policies was for my wife’s car, which was listed under my name with premiums deducted from my account. I spent considerable time coordinating with Outsurance to have the policy transferred to her name and linked to her bank account. A salesperson contacted her, provided a quote, and then simply never followed up. My wife was under the impression that the transfer had been completed.

To my dismay, I have since discovered that Outsurance ignored my request to cancel the policy and transfer it to my wife’s name, and they have continued to debit premiums from my account.

After repeated disappointments and poor communication, I have completely lost faith in Outsurance’s professionalism and reliability.