One of the worst Outsurance experiences to date

I had the unfortunate experience of using a Rental car from a panel beating shop over December when a truck driver in STILL STANDING traffic got distracted / day dreaming and decided to start driving and bumped my car on the back. I had to pay R5000 excess to the Panel beater EVEN THOUGH THIS WAS NOT MY FAULT. The truck driver, like me, also has his insurance with Outsurance. What a blessing I assumed. I managed to get the truck driver to open a claim so I could file a claim with Outsurance to get my R5000 excess refunded. They told me they could refund me my R5000 excess but then I need to pay the full claim amount for the vehicle repairs to the Panel Beater for his car that was damaged. I had no words for this interesting logic they app****, what a stupid way of working.

It is actually very easy: 1. Refund me my R5000 excess I paid to the panel beater 2. Pay the panel beater his part minus my R5000 that I already paid him to get his car fixed

This is really not rocket science. It has now been a month since I started this process and being an existing customer with Outsurance I thought I would get more support / good service / ANY feedback from them, BUT NOTHING!!!

This is the kind of nonsense that makes you realize you are just a number in a system.