One gate takes more than a month to repair

On 6 October I had an armed *******. The ******* stole my minibus, and drove through my security gate. OutSurance was only responsible for repairing the gate. The gate was painted but had some signs of rust where the paint was scratched. Now I need to pay an extra R4000 because of the rust. They sent out contractors to repair the gate without leasing with me. I've phoned them 4 times for a date and time. Long story short, I cannot use my security gate for a month now. My vehicles cannot be parked in the yard and I am still waiting for Outsurance to fix ONE gate.