On Monday, 23 February, I called Outsurance to log a geyser claim and was assisted by Keneiloe Chiloane

On Monday, 23 February, I called Outsurance to log a geyser claim and was assisted by Keneiloe Chiloane. She explained my benefits and the claims process with real clarity, then went the extra mile to ensure an assessor called me back within minutes! The assessment took place the very next day, and the geyser was replaced on the spot—far quicker than I expected. Throughout, Keneiloe stayed patient, proactive, and genuinely supportive, checking in to confirm everything was sorted. Her professionalism turned what could have been a stressful situation into a smooth, reassuring experience. Thank you Keneiloe, thank you OUTsurance!