On line quote duplicated with a telephone call

Wanted to obtain a quote for two vehicles and household insurance from Outsurance. Made use of their website and submitted all the information normally requested during a telephone call. I did this because I do not want to sit with a poor telephone connection where you cannot have a proper conversation. Shortly afterwards I was called by an agent who wanted to finalize the quote. He then started to ask the same questions which I already submitted and I asked him to stop and look at my submission. He did not have the information in front of him and would have to go through the process again. I declined and as I do no see the benefit in submitting the same information twice. I got the idea the agent saw the lead and took it before actually looking at the submission. What is the purpose of submitting your personal, vehicles and household information is an agent is going to ask the same information again?