1 reviews | Active since Jan 2025
On 2 December 2024, I contacted Outsurance regarding a car insurance quote. However, Outsurance was unable to provide a better offer than the insurance claim I had received from Budget Insurance. During the discussion, their agents informed me that I was
On 2 December 2024, I contacted Outsurance regarding a car insurance quote. However, Outsurance was unable to provide a better offer than the insurance claim I had received from Budget Insurance. During the discussion, their agents informed me that I was eligible for a cashback of R500 as a current client.
Despite my efforts to access the cashback via the provided link, I could not retrieve the OTP required to proceed. I have contacted Outsurance approximately four times to follow up on the cashback, and submittes emails on my request but as of today, 6 January 2025, I have still not received it. This experience leads me to believe that their TV adverti*****t promoting cashback is misleading and deceptive to clients.
We are sorry to hear that the quote promotion process was not concluded for you.
A quote promotion advisor is looking into the matter and will be in contact with you.
Regards,
The OUTsurance team
We are sorry to hear that the quote promotion process was not concluded for you.
A quote promotion advisor is looking into the matter and will be in contact with you.
Regards,
The OUTsurance team
As of today, 5 May 2025, I have yet to receive any follow-up communication or cashback from Outsurance, despite a message received from HelloPeter on 6 January 2025, indicating that an Outsurance consultant would contact me. This lack of response suggests a concerning disregard for client commitments. As a result, I am considering cancelling my current insurance policy and seeking a more reliable provider.
As of today, 5 May 2025, I have yet to receive any follow-up communication or cashback from Outsurance, despite a message received from HelloPeter on 6 January 2025, indicating that an Outsurance consultant would contact me. This lack of response suggests a concerning disregard for client commitments. As a result, I am considering cancelling my current insurance policy and seeking a more reliable provider.