On 1 September 2026, I had my first-ever car accident after many years of driving

On 1 September 2026, I had my first-ever car accident after many years of driving. I was extremely shaken when I called OUTsurance, but from that first call, I was treated with genuine empathy, kindness and care. Loreal Leeuwschut handled my claim and was exceptional—professional, compassionate and always quick to respond to my emails. Koketso is now assisting me with document collection and has been equally efficient and professional. I was also contacted by the Legal Department regarding possible recovery of my excess and other costs, and although I don't remember her name, her service was equally impressive. I have been with OUTsurance for about 15 years, including a funeral claim after losing my fiancé in 2024, and every experience has been outstanding. I have been offered cheaper premiums by other insurers, but I always decline. I'm not moving from OUTsurance! Thank you for consistently putting people first. Keep doing what you're doing—you are truly OUTstanding! ❤️