OLD ADDRESS, AFTER 4 YEARS, STILL ON MY DOCUMENTATION!

This past week I have had a few emergencies not fulfilled by Outsurance with regards to a payout, but to top the cake - this morning on my way to the bank I see that the remittance advice had my old address on that I lived at 4 years ago! In hast, trying to get them to change it as my home home and contents is insured with them, I call them to rectify the matter. As we all know everything is done on the phone with outsurance, however in this case it now has to go to other departments to be rectified. It has now taken yet another day out of my life to sort out my new car. I am livid! This service is unacceptable - OUTSURANCE please rectify ASAP.