Of to a pathetic start with Outsurance!

Really pathetic start to Outsurance cover. They dont cover my Hilux if the tracker is not installed, when the outsurance agent quoted me for a premium they said the cost of the tracker is included in the monthly premium and they will arange installation. So today I wanted to go to the inspection centre and they say I should not come if the tracker is not installed. Outsurance said that this will be arranged by them, yet more than 5 days have gone past and nothing yet when I let them know about this they said the car is not insured or they will get back to me to let me know. Then to top it Netstar contacts me and says the monthly premium for the unit is to be paid by me directly to them. This is extremely disapointing as this was completely the opposite as to what was offered by Outsurance over the call where they said the premium includes the cost of the tracking unit. I also want the recordings so I can make it public for everyone to hear how they opperate. Yet they easily make a deduction for the premium with no coverage and playing for time!!!!