Numerous complaints but still on deaf ears

Our company vehicle was in an accident in Feb , and since then Outsurance and their terrible service providers has cost us dearly , but today Outsurance took another family's breadwinner out by again not paying the gearbox SP who wont release the vehicle , everyday we call and everyday they promise to settle the bill , at least he can show his children a hundred times dayly on TV which advertiser it is that cancelled his job again today with no food on the table again .