Hellopeter
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SA
Sherman A

1 reviews | Active since Jan 2017

21 May 2019, 09:13

Nothing AWESOME from OUTSURANCE digital platform service service

Used Outsurance app to register a claim on Wednesday, 15 May as provided for on the app which after submitting returned a response "A CONSULTANT WILL CONTACT YOU SHORTLY" together with a reference number which I did not copy due to the faith I had that a rep would indeed call me being a client for close to 20 years with a monthly premium of R1894.72 as a pensioner. Needless to say no rep no response from Outsurance as on 21 May. I repeated a new submission on 20 May and again received a response "Your submission has been sent Your reference number is ********** 05 again "AN OUTSURANCE WILL CONTACT YOU SHORTLY" , Another day has gone by and still nothing from outsurance. Clearly Outsurance digital platform management lacks commitment and efficient service.

0
Replies (2)
OUTsurance
OUTsurance's reply23 May 2019, 14:09
Official
Good day 1954,

Thank you for notifying us about your poor service experience.

Lwethu our claims contacted you to apologise for the poor service. We did receive your requests and we tried to call you however we failed to leave you any messages or make any further attempts.

Subsequently we have registered your claim.

Regards,
OUTsurance
SA
Sherman A's update23 May 2019, 18:16
Reviewer Update
As you will notice my complaint was not directed against Outsurance perse from which company I always received professional service over the almost 20 years a client, but the digital platform of Outsurance.  However, subsequent to my Hello Peter complaint, I received the excellent service I have become accustomed to from Outsurance but more particularly from Lizelle Gous who did not only register my claim and assist me but kept me updated regarding the status of my claim. Even their service provider, Starplex  Maintenance CC made me realise that there are still good and efficient companies in South Africa. Great work Outsurance and Starplex Maintenance CC this is truly proudly SA.