NM
Ntokozo M

1 reviews | Active since Mar 2017

24 May 2017, 14:04

NOT WORTH IT

<p>I have been insured with outsurance for the past 2 years and my premuim started off at R740 and has now jumped from R822 to R 965.00, i have had 4 increases in the past 2 years of being insured with them. I called to ask why my annual increase was above the normal 6% rate and i couldn't get a straight answer. I left my previous insurer for the high premiums and now outsurance is handling my account in a way that i did not sign up for. I am even thinking of finding another insurer because their "LOW" premiums are not so low anymore and there are insurers out there who are offering policies at a lower amount. I do not mind annaul increases, but this is just wrong!</p> <p> </p> <p>I am so angry!</p>

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Replies (1)
OUTsurance
OUTsurance's reply29 May 2017, 15:48
Official

Hello tedb

Thank you for your feedback and allowing us the opportunity to investigate.

Our client care manager, Yogi contacted you and provided you with feedback after the sales call was audited. We are very sorry about the incorrect detail our advisor captured initially. We corrected this but upon confirming all relevant detail on the policy, the premium increased again.

You requested we cancel your policy as you obtained cheaper cover elsewhere.

You have our sincere apologies for the frustration you experienced.

Regards

Dinky

Best regards,