AR
Adriaan R

1 reviews | Active since Sept 2013

17 Aug 2020, 09:48

Not what i expected from Outsurance after years of being a loyal client.

If you are considering taking insurance from outsurance, please think again after you read my story. They are full of pretty stories about how they can save you money and great service and blab la bla. None of that is true. I had a vehicle accident recently, they only repaired half of the damage and now claim other damages weren’t accident related although my accident was on the engine part of the car and the other damages are also on the engine? My vehicle was services with a dealership less than a month before the accident not indicating any damages, but this does not mean anything to outsurance. They didn’t extend my car rental, due to their own lack of service and I was left stranded with my family no way to return home. So if you really care about not having problems with your insurance and don’t want to struggle. Please go with any other insurance company but not Outsurance.

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Replies (2)
AR
Adriaan R's update17 Aug 2020, 16:07
Reviewer Update
Thank you for your feedback and calls, i have received an amazing response once they reviewed my case, and i thank all involved. Thanks for Outsurance for the amazing turnaround and shockingly great service received today.
OUTsurance
OUTsurance's reply18 Aug 2020, 13:42
Official
Good day Adriaan,

Thank you for giving us the opportunity to look into the matter.

We are pleased to see the matter has been resolved and you are once again a satisfied client.

We do apologise for the initial disappointment.

Regards,
OUTsurance