Not updated on claim

On 07/04 I spoke to Cate who was helpful. She advised that as my debit for end of Mar was returned unpaid, my claim will not be approved until the premium has been paid. On the 09/04 she called to advise me of the assessor's report and also mentioned the unpaid premium. She then put me through to the creditors to arrange for the debit to go off earlier, as it was arranged for 11/04.<br> On the 10th Apr, I called and spoke to Jay to confirm that the debit had been moved to the 10/04. Jay was so confused that he put me on hold for quite some time that I asked to speak to his Supervisor who informed that the debit has been sent to the bank.<br> 11/04 I called again and spoke to Deline who asked I email my bank statement showing the debit to speed the process as it takes 48hrs. I did and had to call her twice to follow-up. She did not get back to me. 13/04 spoke to Cate &amp