Not so AWESOME... I'm Out!

22 April 2024, submitted an insurance quote request for a digital camera I had just bought. As suggested by the camera store, I visited Outsurance to explore insuring my camera through them. The Outsurance website has a specific option for quoting for a camera, which I selected. Next day I received a call from Sibusiso who enquired what I would like to insure and if I home contents insurance. I don't have home contents insurance. He advised me that in order to cover the camera, I would need to take out home contents insurance. I enquired why the website has a separate option specifically for cameras if it falls under home contents. Sibusiso responded "How do you expect me to answer that". Honestly, that was not how I expected him to answer me and that's how I responded to his question. I requested to be contacted by a supervisor because, wow... This went south really quick! The supervisor, Megan, called me about 15mins later. Yes she wanted to help me with a quote but what about my actual issue... Why is Sibusiso speaking to me like that? Anyways, Megan said she'd call me the following day once she's listened to the call then to assist me with the quote. She didn't call. I called Outsurance to follow up a week later, Megan called me back and apologised as he was off work due to a personal matter... But she would like to help me with my quote now. Wait.... What about the issue I raised with her, are we not addressing that? After explaining that she thought we had covered that ... I'm truly not sure at which point we addressed it... she thought that I wanted the quote. I realised at this point that the AWESOME service moto is not present at all. I explained that to her and she said..."I really don't know what else you want me to say?" At that point I knew I would land up sharing my experience. The call ended with her apologising and she hadn't needed to take a supervisor call in a while so she's a bit rusty... Huh? really? She was supposed call me back 6 May... It's the 18th May and still still word from Megan or Outsurance.

Thanks...but no thanks!