Not so awesome customer service in fact terrible customer service ever

<p>My car went in for a minor repair on a door and the back fender. The repair panelbeaters (Mokar) informed me that once the parts arrive it will take a week to complete the repairs. So sent an email to my insurer (Outsurance) asking them to let me know when the parts were ordered and when they arrive. One consultant, Hector and his manager Grace Ogle were dealing with my matter.</p> <p>This is the 3rd week since, and I have not got that response from outsurance (either Hector or Grace). Instead they (Outsurance) told me the car will be ready on "tuesday". First tuesday passed, the car is not ready, instead Hector tells me he was refering to another tuesday, 2nd tuesday is here yet no word from outsurance.</p> <p>It is unbelieveable. Outsurance is my insurer, I have no business with the panelbeaters but outsurance does but then even the panelbeaters and outsurance no one is informing me of the progress of the repairs. It is totally odd that the panelbeaters would order any supplies for the repair of my car without getting authorization from Outsurance so how come Outsurance does not know when and if the parts were ordered?</p> <p>This is a total lack of customer service. Worse case, in my opinion. The only explanation is that both outsurance and the panelbeaters are colluding so that they do not take any responsibility for delays after the parts arrived. This is unacceptable and is actually a dishonest.</p>