Not so amazing customer service - at least for me.

I have been watching the slick ads from Outsurance with much interest until I gave them a try. This is my sequence of events

1. I put my details on the website (they don't tell me I will be called 10 seconds later but they do ask for my ID so they can verify if we once crossed paths.) 2. Phone rings 10 seconds later(without my permission cause no one asked me if I wanted to be called. I thought I am doing an online quote. Calls tend to be long and disruptive). 3. I arrange for the guy to call me Saturday at 9 am 4. He only calls at 9:30 ( 30 minutes late and no apology) 5. To my utter dismay he then asks me again if I have done business with Outsurance in the past (dude I thought I had keyed in my ID and surely with some prior preparation before calling me the supp**** ID would have told you something about me) 6. I then reluctantly give him my ID (2nd time now) and then he says " According to our records you have been denied insurance in the past so we cant do business with you"

Surely he could have know that already or the website could have done a quick ID test and tell me there and then "Hey dude we cant help you" then both parties are saved all this trouble and we part ways amicably.

Amazingly enough MiWay and King Price never gave me the jaundiced look because of my sordid past, which by the way was taken out of context as all the claims that caused me to lose insurance were simply because I had a joint policy with my ex-wife who made more claims than me which has no reflection at all on my risk profile especially now that am single. I guess if the Outsurance computer says he is bad news then bad new he is. What a painful affair to go through.