RB
Rudi B
1 reviews | Active since Nov 2020
28 Nov 2020, 13:44
Not satisfied at all
Worst service ever!!! PG glass reference no: *** Out Claim number: *** I had an appointment (but they gave no certain time) to have my windscreen replaced today. I got an sms confirming the arrangement for today. I had to contact the PG Glass call center to find what time the team would arrive to do the fitment. I was told the appointment was for 11:00. 11:00 came and gone but no team!!! Portia at Outsurance is also no help at all!!!!!
I'm still stuck with a broken windscreen!!!!
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Replies (3)RB
Rudi B's updateReviewer Update
30 Nov 2020, 13:10So Thapelo sends me an email:
Good day Mr. Becker, I hope this mail finds you well. Please note that I have made attempts to reach you regarding the Hello Peter complaint against us. I was however unable to reach you. Could you kindly replay to advise which time is most convenient to reach you or alternatively; you may contact me on numbers noted below. Kind regards,
My reply:
Good day Thapelo Please forward the proof of you trying to get hold of me? And on which platform? I’d really like to see such proof. I’ve been up since 4:30 this morning. My phone has been with me all the time. No calls came through and certainly no SMS or WA?! Therefore I put to you, you are blatantly lying!
Definitely really bad and unprofessional to say the least!!
Good day Mr. Becker, I hope this mail finds you well. Please note that I have made attempts to reach you regarding the Hello Peter complaint against us. I was however unable to reach you. Could you kindly replay to advise which time is most convenient to reach you or alternatively; you may contact me on numbers noted below. Kind regards,
My reply:
Good day Thapelo Please forward the proof of you trying to get hold of me? And on which platform? I’d really like to see such proof. I’ve been up since 4:30 this morning. My phone has been with me all the time. No calls came through and certainly no SMS or WA?! Therefore I put to you, you are blatantly lying!
Definitely really bad and unprofessional to say the least!!
RB
Rudi B's update30 Nov 2020, 13:10
Reviewer Update
So Thapelo sends me an email:
Good day Mr. Becker, I hope this mail finds you well. Please note that I have made attempts to reach you regarding the Hello Peter complaint against us. I was however unable to reach you. Could you kindly replay to advise which time is most convenient to reach you or alternatively; you may contact me on numbers noted below. Kind regards,
My reply:
Good day Thapelo Please forward the proof of you trying to get hold of me? And on which platform? I’d really like to see such proof. I’ve been up since 4:30 this morning. My phone has been with me all the time. No calls came through and certainly no SMS or WA?! Therefore I put to you, you are blatantly lying!
Definitely really bad and unprofessional to say the least!!
Good day Mr. Becker, I hope this mail finds you well. Please note that I have made attempts to reach you regarding the Hello Peter complaint against us. I was however unable to reach you. Could you kindly replay to advise which time is most convenient to reach you or alternatively; you may contact me on numbers noted below. Kind regards,
My reply:
Good day Thapelo Please forward the proof of you trying to get hold of me? And on which platform? I’d really like to see such proof. I’ve been up since 4:30 this morning. My phone has been with me all the time. No calls came through and certainly no SMS or WA?! Therefore I put to you, you are blatantly lying!
Definitely really bad and unprofessional to say the least!!
OUTsurance's replyOfficial
02 Dec 2020, 10:33Hello Rudi
Thank you for your response, which was naturally concerning to read.
We received feedback from PG Glass, confirming what had transpired. Since they arrived with alternative glass on Saturday which you declined, the replacement of original part was scheduled for Monday.
Thapelo did try and reach you, we are sorry to see he did not manage to get through.
Regards
OUTsurance
Thank you for your response, which was naturally concerning to read.
We received feedback from PG Glass, confirming what had transpired. Since they arrived with alternative glass on Saturday which you declined, the replacement of original part was scheduled for Monday.
Thapelo did try and reach you, we are sorry to see he did not manage to get through.
Regards
OUTsurance
OUTsurance's reply02 Dec 2020, 10:33
Official
Hello Rudi
Thank you for your response, which was naturally concerning to read.
We received feedback from PG Glass, confirming what had transpired. Since they arrived with alternative glass on Saturday which you declined, the replacement of original part was scheduled for Monday.
Thapelo did try and reach you, we are sorry to see he did not manage to get through.
Regards
OUTsurance
Thank you for your response, which was naturally concerning to read.
We received feedback from PG Glass, confirming what had transpired. Since they arrived with alternative glass on Saturday which you declined, the replacement of original part was scheduled for Monday.
Thapelo did try and reach you, we are sorry to see he did not manage to get through.
Regards
OUTsurance
RB
Rudi B's updateReviewer Update
02 Dec 2020, 12:17Hello Outsurance
I find your response laughable and infuriating at the same time!!!!
No one from PG glass was at my premises this past Saturday, another blatant lie!!!
I can prove this as I have cameras at my front gate, cameras going along my driveway up to the middle gate, and cameras in front of my garage. I've got 32 cameras all around my property.
You are welcome to send someone and we can have a look together to see if there were any PG vehicles in my yard on 28 November 2020.
I await your response. Next time please make sure of your facts.
I find your response laughable and infuriating at the same time!!!!
No one from PG glass was at my premises this past Saturday, another blatant lie!!!
I can prove this as I have cameras at my front gate, cameras going along my driveway up to the middle gate, and cameras in front of my garage. I've got 32 cameras all around my property.
You are welcome to send someone and we can have a look together to see if there were any PG vehicles in my yard on 28 November 2020.
I await your response. Next time please make sure of your facts.
RB
Rudi B's update02 Dec 2020, 12:17
Reviewer Update
Hello Outsurance
I find your response laughable and infuriating at the same time!!!!
No one from PG glass was at my premises this past Saturday, another blatant lie!!!
I can prove this as I have cameras at my front gate, cameras going along my driveway up to the middle gate, and cameras in front of my garage. I've got 32 cameras all around my property.
You are welcome to send someone and we can have a look together to see if there were any PG vehicles in my yard on 28 November 2020.
I await your response. Next time please make sure of your facts.
I find your response laughable and infuriating at the same time!!!!
No one from PG glass was at my premises this past Saturday, another blatant lie!!!
I can prove this as I have cameras at my front gate, cameras going along my driveway up to the middle gate, and cameras in front of my garage. I've got 32 cameras all around my property.
You are welcome to send someone and we can have a look together to see if there were any PG vehicles in my yard on 28 November 2020.
I await your response. Next time please make sure of your facts.