Not resolving claim

One of Outsurance's customers rear ended my car. I got an email from them about info I had to supply. I supp**** the info, but then they needed different info.<br> <br> I submitted the final info on 5 October 2015. No response. asked for an update on 19, 22, 23 and 26 October, but they keep ignoring me.<br> <br> Hopefully this will make them give attention to the claim, otherwise next step is the insurance ombudsman. Sick and tired of this useless service.