M
Marisan
1 reviews | Active since Aug 2025
18 Nov 2025, 11:28
Not refunding unauthorised deductions
OUTsurance is very eager to take your money, but extremely difficult to give it back.... They deducted a premium off my account for a policy I did not want. I had to contact them three times to finally get the policy cancelled. Upon my 4th call to try and get a refund, they confirmed that it would be reversed on 10 October 2025....today is 18 November 2025 and I still have not received the refund.
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Replies (2)
OUTsurance's replyOfficial
20 Nov 2025, 11:39Good day Marisan,
Thank you for giving us the opportunity to look into the matter and provide you with feedback.
Our client services manager, Yolande, contacted you to address your concerns and to get the matter resolved.
We can confirm that the refund has been processed.
You have our apologies for the delay in service.
Regards,
The OUTsurance Team
Thank you for giving us the opportunity to look into the matter and provide you with feedback.
Our client services manager, Yolande, contacted you to address your concerns and to get the matter resolved.
We can confirm that the refund has been processed.
You have our apologies for the delay in service.
Regards,
The OUTsurance Team
OUTsurance's reply20 Nov 2025, 11:39
Official
Good day Marisan,
Thank you for giving us the opportunity to look into the matter and provide you with feedback.
Our client services manager, Yolande, contacted you to address your concerns and to get the matter resolved.
We can confirm that the refund has been processed.
You have our apologies for the delay in service.
Regards,
The OUTsurance Team
Thank you for giving us the opportunity to look into the matter and provide you with feedback.
Our client services manager, Yolande, contacted you to address your concerns and to get the matter resolved.
We can confirm that the refund has been processed.
You have our apologies for the delay in service.
Regards,
The OUTsurance Team
M
Marisan's updateReviewer Update
21 Nov 2025, 09:55Thank you to Yolande for resolving the matter with haste, it is appreciated.
M
Marisan's update21 Nov 2025, 09:55
Reviewer Update
Thank you to Yolande for resolving the matter with haste, it is appreciated.