Not recommended

Good afternoon Charles,

After receiving your complaint, we reviewed the claim in detail.  

Our intention was not to make you feel like a ******** and we are sorry if we made you feel this way.

After receiving your claim certain information was requested and numerous follow ups were done however the information was only provided by you in May. 

We will discuss your matter in our claims meeting this Friday  and provide you with our decision thereafter.

We trust you find the above to be in order. 

Regards,
OUTsurance