Not receiving any feedback

I've e-mailed the claims administrator (Happiness Mthembu) handling my 3rd party claim to give me information on the salvage value that was used to calculate my payout. She rep**** that i should contact the assessor (DESMOND MOLETSANE) and that he would be able to give me that information. I've tried phoning this person but doesn't get hold of him. i am now wondering if this person really exist because this is not the same person that phoned me during the investigation of my claim. I've send my query to the person who signed off the assessment report (SINKY SELEPE) and still haven't received any feedback. I've asked Happiness to get me the information I've asked for and still nothing from her as well. not even a reply just saying that she is still busy getting the information or getting the correct person to contact me.

How do you expect your claim to be handled on time when the people working for you either doesn't have the information or just ignores you flatly?

Do you know how frustrating this is?