SM
SinazoMadakana M
1 reviews | Active since Sept 2025
16 Sept 2025, 10:40
Not pleased a mistake was made I was quoted for 2025 Suzukie Ertiga 1
Not pleased a mistake was made I was quoted for 2025 Suzukie Ertiga 1.5 GL then then my premium was +R3000 and they sent me insurance cover letter since I had to take it dealership yesterday. Then the dealership picked up that I was quoted for the wrong car since I was purchasing 2025 Suzukie Ertiga 1.5 GA. Called the insurance and they changed it on the insurance cover letter but the premium never changed it remained the same.
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OUTsurance's replyOfficial
17 Sept 2025, 14:53Good day SinazoMadakana,
Thank you for your feedback although an unpleasant one.
Our client services manager, Hawa, contacted you to apologise for your experience and to get the matter resolved. We can confirm that Hawa updated the underwriting correctly and she was able to assist in reducing your premium as well as excess.
Thank you for accepting our apologies.
Regards,
The OUTsurance Team
Thank you for your feedback although an unpleasant one.
Our client services manager, Hawa, contacted you to apologise for your experience and to get the matter resolved. We can confirm that Hawa updated the underwriting correctly and she was able to assist in reducing your premium as well as excess.
Thank you for accepting our apologies.
Regards,
The OUTsurance Team
OUTsurance's reply17 Sept 2025, 14:53
Official
Good day SinazoMadakana,
Thank you for your feedback although an unpleasant one.
Our client services manager, Hawa, contacted you to apologise for your experience and to get the matter resolved. We can confirm that Hawa updated the underwriting correctly and she was able to assist in reducing your premium as well as excess.
Thank you for accepting our apologies.
Regards,
The OUTsurance Team
Thank you for your feedback although an unpleasant one.
Our client services manager, Hawa, contacted you to apologise for your experience and to get the matter resolved. We can confirm that Hawa updated the underwriting correctly and she was able to assist in reducing your premium as well as excess.
Thank you for accepting our apologies.
Regards,
The OUTsurance Team