Not Outsurance, Outinthedark, the client that is...

Jevon,

I have not received a reply from my e-mail sent to you days ago, and you never got back to me on the possibility of alternative arrangements for the repair of our family SUV.

You sir, seem to have no respects or sympathy for your clients and their predicaments, and as a representative of Outsurance, I have to assume their position on this is the same. It is quite shocking that our family who were caught in riots, where a young child was injured and everybody traumatized, still sit without a vehicle, more than 30 days after the incident, and have to try and resolve a legitimate claim. I reported the incident to the police the very same day, submitted a claim and got it approved, yet it seems having a client wait for around 40 days after the claim is approved for their vehicle to go in for repair is fine with your organisation? Numerous queries have been sent to you and others in your organisation, upon your request I have even gone to a second service provider to try and resolve the situation, yet you still choose to ignore our plea for a timeous resolve.

Your organisation’s highly advertised strategy is to be different in the way you treat clients and to deliver world class service, in my humble opinion you have certainly failed in your attempt.

Regards,

Jaco Grobler.