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1 reviews | Active since Jan 2017

04 Sept 2017, 09:55

"NOT" Outstanding Service from OUTSURANCE!

After emailing and calling for days I was finally sent the claim forms. I submitted them via email on 29 August 2017 with all photo's and more that were requested on the forms.

Outsurance didn't acknowledge receipt of my docs. 4 days later I email them again asking them who my claims advisor is and what is happening with the claim. NO response/acknowledgement to my email.

Email them on Friday 1 September 2017 again. Upon threatening to put a hellopeter.com complaint on ana email comes through advising a claims advisor will be in contact with me.

NO one has called. My claim is now delayed since 29 August 2017 and their service is shocking. The females I spoke with on the phone have an attitude of note and each person passes the buck and says it is not their department! !

I will take this complaint further to the Insurance Ombudsman if I do not hear from OUTSURANCE today!!! Beyond livid!!!!

Claim number: ********** 54

Ms WL Louw.

0
Replies (3)
's update04 Sept 2017, 13:16
Reviewer Update
Claim number: ********** 54
OUTsurance
OUTsurance's reply14 Sept 2017, 14:20
Official

Good day,

Thank you for bringing the matter to our attention. Nompu our legal manager has contacted you to discuss the merits of the claim in detail. An offer has been made and was emailed to you.

Thanks, Kelvin

's update14 Sept 2017, 15:22
Reviewer Update
Good day Kelvin, yes after 3 weeks of fighting and emailing the legal manager has emailed me and I received a proposal this morning with some of the damage quotation missing off the quote. I am waiting the whole day for your assessor Palesa to re-send the amended quotation with new proposal settlement amount. Thank you, MS WL LOUW