Not my Fault - Outsurance

<p>I was involved in an accident on 30 June 2016 and the other party was anOutsurance client. He acknowledge that he made a mistake when we made the accident. He filed a police report and put in a claim with Outsurance.</p> <p> </p> <p>When I phoned Outsurance they emailed me the required to forms and it took me four days to collect all the required information. I submitted the forms and was told that it will take 4 - 6 weeks.</p> <p> </p> <p>On my first follow up, i was informed that there were some requirements missing, i had to resend it again. I made 100% sure that all the requirements were there from day one.</p> <p> </p> <p>I follow up continuously and eventually i got a settlement letter, which was R14 000.00 less then the original quote from my own panelbeaters. I submitted all the requirements again on the 22 July 2016 and when I follow up, i was told that it will take four to ten days. When I followed up on 01.08.2016 i was told that i should be patient, it still in the ten days. I got the following concerns that covers both process and service:</p> <p>1. Why not send me to their preferred suppliers for a quote ( i wasted time to go to my prefered panelbeater)</p> <p>2. Who still take 4 - 6 weeks to process a claim, you client acknowledge that he was responsible for the accident - pay the claim quicker, as a third party my first priority is to get my car fixed and on the road.</p> <p>3. Make personal contact with the client and position the reduced claim amount. Dont just send an email stating this the full and final settlement. I feel like I was bul**** into accepting the settlement. I was about to hand it over to my lawyers, but I want my car fixed at the earliest convenience.</p> <p>4. What happens if there is something else wrong with my car? Your assessor never came out to look at the car physically, but you offer me a reduced amount, WHY?</p> <p>5. Pay me on acceptance of the settlement letter, ten days add another two weeks before i can fixed my car.</p> <p> </p> <p>You are boasting on television, but I would like to request that you look at the customer tolerance levels and your processes to support superior service. Six weeks and ten days is not AYOBA!</p> <p> </p>