FS
Francois S
1 reviews | Active since Jul 2020
17 Mar 2021, 08:39
Not Keeping Their Promise
Got a Quote from outsurance on the 13 march 2021 their quote was far more expensive than my current premium so i requested the link to do the R 500.00 deal and nothing so i contacted them again on the 16th again nothing till date. So that has left me wondering if they are not able to keep a simple promise how are they going to keep a promise of providing a quality claims process.
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OUTsurance's replyOfficial
19 Mar 2021, 15:58Hello Francois
Thank you for your feedback.
It's disappointing to see we could not have offered you a saving, but we are very sorry to see the link never reached you.
Our promotion team have since finalised the payment for you after you sent us the required documentation,
It was established that our advisor sadly never set the automated process into motion. This is being discussed with our advisor.
Regards
OUTsurance
Thank you for your feedback.
It's disappointing to see we could not have offered you a saving, but we are very sorry to see the link never reached you.
Our promotion team have since finalised the payment for you after you sent us the required documentation,
It was established that our advisor sadly never set the automated process into motion. This is being discussed with our advisor.
Regards
OUTsurance
OUTsurance's reply19 Mar 2021, 15:58
Official
Hello Francois
Thank you for your feedback.
It's disappointing to see we could not have offered you a saving, but we are very sorry to see the link never reached you.
Our promotion team have since finalised the payment for you after you sent us the required documentation,
It was established that our advisor sadly never set the automated process into motion. This is being discussed with our advisor.
Regards
OUTsurance
Thank you for your feedback.
It's disappointing to see we could not have offered you a saving, but we are very sorry to see the link never reached you.
Our promotion team have since finalised the payment for you after you sent us the required documentation,
It was established that our advisor sadly never set the automated process into motion. This is being discussed with our advisor.
Regards
OUTsurance