AJ
Andre J

1 reviews | Active since Jan 2023

11 Aug 2025, 10:14

Not informed that I overpaid for insurance

<div>First the good review. Mienke Jordaan is the best consultant I have spoken to ever since I started my insurance with Outsurance. I really wish I have spoken to her years ago. In 2022 was the first time I contacted Outsurance when I downscaled my business after lockdown. Ever since then, I have called at tleast three times to review my premium. Each time smallish amounts. Each time I find out something that the previous consultant missed, Today was a shocker. After having told previous consultants that the business has downscaled, smaller premises, less turnover, I find out today the the DVD stock was still insured. More than three years I have been paying premiums for something that I was never told was still on the policy. And after numerous times telling consultants that my business is much smaller. This means I at least paid R8000 per year for things I did not have anymore, because consultants did not explain it to me when I called.</div>

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Replies (3)
OUTsurance
OUTsurance's reply11 Aug 2025, 10:31
Official
Hello Andre

Thank you for your over-all review.

We are very pleased to see Mienke provided you with proper and professional assistance. We are proud of her commitment to service. This said, please accept our sincere apologies for the previous service disappointing service experienced you had.
Mienke will appreciate your response very much.

Regards
The OUTsurance Team
AJ
Andre J's update21 Aug 2025, 09:19
Reviewer Update
After missing at least two appointments of contacting me back, I hung up on Nob. She was supposed to contact me Monday. Monday came nd went. So did Tuesday. When I called yesterday, we made an arrangement to contact me this morning at 08:00. Finally 08:30 a missed call when I was busy. That is why I asked for a call early morning. We finally spoke. And then finally get told that, even though I still paid for insurance I did not need, for products I did not have anymore, it is my problem. No one explained the policy to me anytime like Mienke did. And for years I paid an unnecessary premium fir things I did not have anymore and was never explained before. Shocking service from Nobo.
AJ
Andre J's update21 Aug 2025, 09:24
Reviewer Update
Outsurance can prove that customer service is a priority by letting someone who finds customer service important contact me.