1 reviews | Active since Jan 2023
Not informed that I overpaid for insurance
<div>First the good review. Mienke Jordaan is the best consultant I have spoken to ever since I started my insurance with Outsurance. I really wish I have spoken to her years ago. In 2022 was the first time I contacted Outsurance when I downscaled my business after lockdown. Ever since then, I have called at tleast three times to review my premium. Each time smallish amounts. Each time I find out something that the previous consultant missed, Today was a shocker. After having told previous consultants that the business has downscaled, smaller premises, less turnover, I find out today the the DVD stock was still insured. More than three years I have been paying premiums for something that I was never told was still on the policy. And after numerous times telling consultants that my business is much smaller. This means I at least paid R8000 per year for things I did not have anymore, because consultants did not explain it to me when I called.</div>
Thank you for your over-all review.
We are very pleased to see Mienke provided you with proper and professional assistance. We are proud of her commitment to service. This said, please accept our sincere apologies for the previous service disappointing service experienced you had.
Mienke will appreciate your response very much.
Regards
The OUTsurance Team
Thank you for your over-all review.
We are very pleased to see Mienke provided you with proper and professional assistance. We are proud of her commitment to service. This said, please accept our sincere apologies for the previous service disappointing service experienced you had.
Mienke will appreciate your response very much.
Regards
The OUTsurance Team
