1 reviews | Active since Sept 2013
Not impressed with the customer service for cancellation
Good day,
I am frustrated to say the least about the service received by your senior consultant TLOTLEGO KGAPANE. All I wanted to do was simply cancel my policy and gave him sufficient reasons of why I want to cancel. As much as Outsurance may be the best in the industry ,I am entitled to a choice and I have a right to change my mind regardless of the fact that I have accepted the quote. He tried to tell me every negative thing out there just for me to utter the words " I will stay",I was on the line for almost 45 minutes explaining myself over and over why I want to cancel which is unacceptable and frustrating. I understand that they would like to retain clients as much as possible but please respect our requests and not undermine our intelligence. I am not happy with the service received and this was not the first time.
Hello LeratoLira
You raised concerning feedback and our client care manager, Shannon audited the call after having received your complaint.
We are sorry you feel that we wasted your time or undermined your intelligence in anyway.
Service forms the core of our business and we therefore need to to make sure we make every effort possible to keeping a client happy and giving them an alternative solution or informing the client on the differences in cover.
You have our apologies for having frustrated you and we will address with the advisor to pick up the signals as to when the client is satisfied with their decision and not upset them.
Regards
Dinky
Hello LeratoLira
You raised concerning feedback and our client care manager, Shannon audited the call after having received your complaint.
We are sorry you feel that we wasted your time or undermined your intelligence in anyway.
Service forms the core of our business and we therefore need to to make sure we make every effort possible to keeping a client happy and giving them an alternative solution or informing the client on the differences in cover.
You have our apologies for having frustrated you and we will address with the advisor to pick up the signals as to when the client is satisfied with their decision and not upset them.
Regards
Dinky