gB
gerhard B
1 reviews | Active since Mar 2020
06 Apr 2021, 16:29
Not impressed
had a faulty geyser. Logged a call and was told to wait 5 days before a plumber could get to me. This was on a Friday morning just after 9. This caused me to go and buy one out of my own pocket and installed it myself.Till today i'm waiting for them to mail me the site to hand in my claim Not impressed at all and will be leaving them soon
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OUTsurance's replyOfficial
09 Apr 2021, 10:54Good day Gerhard,
Thanks for bringing this matter to our attention.
Our claims team have been in contact with you to get the matter finalised. We can confirm that payment has been processed.
We do apologise for the poor service experience.
Regards,
OUTsurance
Thanks for bringing this matter to our attention.
Our claims team have been in contact with you to get the matter finalised. We can confirm that payment has been processed.
We do apologise for the poor service experience.
Regards,
OUTsurance
OUTsurance's reply09 Apr 2021, 10:54
Official
Good day Gerhard,
Thanks for bringing this matter to our attention.
Our claims team have been in contact with you to get the matter finalised. We can confirm that payment has been processed.
We do apologise for the poor service experience.
Regards,
OUTsurance
Thanks for bringing this matter to our attention.
Our claims team have been in contact with you to get the matter finalised. We can confirm that payment has been processed.
We do apologise for the poor service experience.
Regards,
OUTsurance