Not impressed at all

I'm posting this on behalf of my boyfriend. Before buying a new vehicle in May he requested a quote from Outsurance who quoted R826.91- when he got the new vehicle in June the dealer called Outsurance to confirm cover and also received confirmation for the same amount - they wont give him the vehicle without this. After a while he discovered that there was no debit order from Outsurance. When he called them to find out what the problem was they told him that they would have to do a new quotation which was for R1 300. Five months later after a lot of phone calls, emails etc between himself, the dealer and Outsurance - still no cover. Really Outsurance you must come to the party. You can't quote and then a month later tell a different story?