1 reviews | Active since Feb 2017

20 Feb 2017, 04:41

Not impressed

<p>Janine Fairburn mentions how wonderful u were.well be on the other side where u the one paying for everything but get no say.U wrote my backline off over 1000 rand we could made a plan.I find it funny it's a write off but paper say it's code 2 repairable.makes no sense.as for your courtesy cars I actually lost work.now I'm driving a single cab and my some staff have to sit at back not safe.I'm sure your advert said courtesy car match yours.I'm not impressed.and I'll be dyeing a new ranger in a month I definitely think twice about u</p>

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Replies (1)
OUTsurance
OUTsurance's reply21 Feb 2017, 14:13
Official

Hi Patrick,

Thank you for bringing the matter to our attention. Lelanie from our client liaison department has contacted you to discuss your claim and the courtesy vehicle. She discussed the car hire that was selected and that it is our client's decision what car hire they select at sales stage. She discussed the steps for you to upgrade the car hire. You mentioned to her that you will sort it out.

Regards, Kelvin

Best regards,