Not happy with Service received

<p>I've been a very loyal client with Outsurance for many years, however I was in an accident on the 10/03/17. Whilst I have no complaint about how my actual claim was handled - what I do have a problem with is finding out that a premium will still be deducted on the 28/03/2017 even though my claim was supposedly settled on the 15/03/17. Please note that moneys were paid to MFC as well as myself on this day.</p> <p>So imagine my surprise when I called Outsurance this afternoon to obtain a quote for the new vehicle I've purchased AND I then found out to my shock that the account actually has not been resolved by your "Resolutions Department". The call centre agent then casually informs me that "yes Mamm, a payment will be deducted tomorrow". This on top of now quoting me 3 x more on the new car because my profile has been affected.</p> <p>Well loyalty obviously means nothing to Outsurance and I will be taking my business elsewhere. Why is it that I am held accountable for an accident that was clearly not my fault? I can tell you now that I've disclosed the accident to 2 other insurers and they have both quoted me a 1/4 of what you now expect me to pay.</p> <p>To deduct monies for a car that is actually been with your salvage department for all this time is simply not acceptable.</p> <p> </p>