1 reviews | Active since Jul 2022
Not happy hey... Not at all.
Feeling aggrieved to be honest. Coming from +-10 years of excellent hassle free service from you, I must say this one has really made me feel like I'm interrogation. I have had claims approved for my vehicle without any question, which has made me feel so comfortable with outsurance and the service it provides. I have turned down many sales calls from your competitors because I truly belive that you treat clients with dignity. Only to be questioned, forms sent to me that requires consent to dabble in my personal affairs and still needing a face to face interview for a BICYCLE CLAIM. A process that I didn't go through ever before for previous claims, be it car, household or 'out and about' policies which we currently have with you. Our trust in taking several policies with you is quite apparent as all our insurances are with Outsurance, I expected the same or similar level of trust shown towards us. I must say, I'm really not happy with how this claim is turning out to be. Customer service means everything and right now, I ain't feeling the love. Sadly I may have to explore alternatives if this treatment persists. I'm however willing to allow you this opportunity to remedy this situation. Claim is still open.
Thank you for your message.
By you leaving the Hello Peter review, you automatically go into a random monthly draw to win the five thousand rand.
So, nothing else needed on your side and you have automatically been entered.
Regards,The OUTsurance Team
Thank you for your message.
By you leaving the Hello Peter review, you automatically go into a random monthly draw to win the five thousand rand.
So, nothing else needed on your side and you have automatically been entered.
Regards,The OUTsurance Team
Following our initial reply to your review, we received feedback from our claims management team, confirming you withdrew your claim and cancelled your policy, which we naturally regret.
Even though your previous claims were not validated by assessors, our system prompted the appointment of an assessor, given the amount of similar claims within a specific period of time you submitted.
You unfortunately feel aggrieved by this and our intention was not to cause you any discomfort. We merely needed to validate the claim.
Regards
The OUTsurance Team,
Following our initial reply to your review, we received feedback from our claims management team, confirming you withdrew your claim and cancelled your policy, which we naturally regret.
Even though your previous claims were not validated by assessors, our system prompted the appointment of an assessor, given the amount of similar claims within a specific period of time you submitted.
You unfortunately feel aggrieved by this and our intention was not to cause you any discomfort. We merely needed to validate the claim.
Regards
The OUTsurance Team,